Terms of service

ONLINE STORE TERMS

By using the site, you represent that you are the age of majority in your state or province of residence (or have given consent for any minor dependents to use the site). You agree not to use the Service for any unlawful or unauthorized purpose, and not to violate any laws in your jurisdiction.

You must not transmit any worms, viruses, malicious code, or anything that could harm the Service or our systems. A breach of these Terms may result in immediate termination of your access to the Service.

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2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand your content (excluding credit card data) may be transferred unencrypted over networks; credit card data is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent.

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3. INFORMATION ACCURACY

Content on this site is provided for general information and may not be accurate, complete, or current. Historical information is provided for reference only. We may modify the site’s contents at any time, with no obligation to update information. You agree it is your responsibility to monitor changes.

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4. MODIFICATIONS TO SERVICE & PRICING

Prices are subject to change without notice. We may modify or discontinue the Service (or any part) at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance.

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5. PRODUCTS, MATERIALS & SERVICES

a) Authenticity & Vintage Condition. Many of our items are vintage, antique, one-of-a-kind, or reclaimed. Patina, wear, color variation, chipping, tool marks, and dimensional variance are inherent and celebrated characteristics—not defects. Each piece is sold as-is and is final sale unless expressly stated otherwise in writing.

b) Natural Stone & Hand-Made Variation. Stone (e.g., limestone, onyx, marble, travertine) and hand-finished goods will vary in color, veining, porosity, fossils, fill, finish, and dimensions. Samples, photos, and videos are representative only. Sealing and maintenance may be required and are the customer’s responsibility unless a written service agreement states otherwise.

c) Custom & Made-to-Order. Lead times and specifications will be stated on your quote/invoice. Deposits are non-refundable. Once production begins, orders cannot be canceled or altered without our written approval and may incur additional charges.

d) Live Plants. Live goods are final sale. We provide basic care guidance; long-term health depends on environment and care outside of our control. We do not guarantee plant lifespan unless a separate written maintenance agreement is purchased.

e) Colors & Display. We attempt to display colors/images accurately, but cannot guarantee your screen’s accuracy.

f) Quantity & Availability. We may limit sales by person, household, region, or jurisdiction; limit quantities; discontinue products; or refuse orders at our discretion.

g) Design, Delivery & Installation Services. Where provided, services (including site visits, staging, placement, build-outs, and fountain/lighting) are billed as quoted. Unless expressly stated otherwise, balances are due at or before delivery/installation. If we agree to return for adjustments, scheduling occurs after the outstanding balance is paid.

We do not warrant that products or services will meet every expectation, or that errors will be corrected.

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6. BILLING & ACCOUNT INFORMATION

We may refuse or cancel any order. We may limit or cancel quantities per person, household, or order (including orders using the same account, card, or address). If we change or cancel an order, we may attempt to notify you using the contact details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information, and to promptly update details (email, billing, and payment info) so we can complete transactions.

For more details, please see our Returns & Exchanges section (below) and any policy pages linked on our site.

RETURNS, EXCHANGES & CANCELLATIONS

Final Sale. Due to the nature of vintage/antique items, custom fabrication, natural stone variation, and live plants, all sales are final unless we expressly agree otherwise in writing prior to purchase. If an exception is granted, restocking fees, two-way freight, and repair costs may apply. Custom orders and deposits are non-refundable.

Chargebacks used to circumvent these Terms may be contested with documentation of approval, delivery, and acceptance.

PRIVACY & PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy (see link in footer). Please review it to understand how we collect and use data.

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12. ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on the site or within the Service that contains typographical errors, inaccuracies, or omissions (e.g., product descriptions, pricing, shipping charges, transit times, availability). We reserve the right to correct or update information or cancel orders if any information is inaccurate, at any time and without notice (including after you submit an order).

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13. PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate laws or regulations; (d) to infringe intellectual property rights; (e) to harass, abuse, defame, or discriminate; (f) to submit false or misleading info; (g) to upload or transmit viruses or malicious code; (h) to collect personal data of others without consent; (i) to spam, phish, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with security features. We may terminate access for violations.

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14. DISCLAIMERS; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, nor that results will be accurate or reliable. The Service and all products/services are provided “as is” and “as available,” without warranties of any kind (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

To the fullest extent permitted by law, Trouvaille Imports, its officers, directors, employees, affiliates, agents, contractors, suppliers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use of the Service or any products, even if advised of the possibility of such damages. Where limitations are not allowed, our liability shall be limited to the maximum extent permitted by law.

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15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Trouvaille Imports and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claims or demands (including reasonable attorneys’ fees) arising out of your breach of these Terms, violation of law, or infringement of any rights.

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16. SEVERABILITY

If any provision of these Terms is unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted and the unenforceable portion deemed severed, without affecting the validity of the remaining provisions.

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17. TERMINATION

Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless and until terminated by either party. You may terminate by ceasing use of the site and notifying us. If we believe you have violated these Terms, we may terminate access without notice and you remain liable for amounts due up to and including the date of termination.

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18. INTELLECTUAL PROPERTY

All content on the site—including text, photographs, product imagery, logos, graphics, video, and design—is owned by or licensed to Trouvaille Imports and protected by applicable intellectual property laws. You may not use our trademarks or copyrighted works without our prior written consent.

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19. GOVERNING LAW; VENUE

These Terms and any separate agreements under which we provide you Services are governed by the laws of the State of California, without regard to conflict-of-law principles. You agree that the exclusive venue for any action shall be the state or federal courts located in Orange County, California, and you consent to personal jurisdiction there.

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20. FORCE MAJEURE

We are not liable for delays or failures to perform due to events beyond our reasonable control, including acts of God, labor disputes, supply chain disruptions, transportation failures, or governmental actions.

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21. CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates here. Your continued use of the site or Service following any changes constitutes acceptance.